InstaWash

1. How do I place an order?

Simply add your laundry service to the cart and click the "Send via WhatsApp" button to place your order directly with our team.

2. Which areas do you cover?

We currently service Pretoria and surrounding suburbs. Contact us to check if we cover your area.

3. Do you service hotels and guesthouses?

Yes, we offer reliable laundry services for hotels, guesthouses, B&Bs, salons, and other businesses. Bulk pricing and recurring pick-up schedules are available.

4. How do I know my order is confirmed?

Once we receive your WhatsApp order, our team will reply with a confirmation message, collection time, and payment details.

5. What is the turnaround time for laundry?

Standard service takes 24 to 48 hours. Need it sooner? Ask about our express same-day service (subject to availability).

6. What types of laundry do you accept?

We handle clothes, linen, towels, and everyday laundry. Special care or delicate items can be discussed when placing your order.

7. Do you fold or iron laundry?

Yes! All orders include folding. Ironing is available upon request at an additional cost.

8. What happens if something is missing or damaged?

If you notice a missing or damaged item, please report it within 24 hours of delivery. We'll investigate and resolve the issue quickly.

9. How do I pay?

You'll receive payment instructions via WhatsApp. We accept EFT, card, and mobile payments.

10. Can I cancel my order?

Yes, you can cancel or reschedule via WhatsApp—just send us a message at least 2 hours before your collection time.

Frequently Asked Questions (FAQ)